1. Damaged Products
If you receive a product or print that is damaged, you are eligible for a full refund or replacement of the product. Please follow these steps:
Contact Us: Notify us within 3 days of receiving the damaged product. Provide your order number and a clear photo of the damaged item.
Return the Product: We will provide instructions on how to return the product. You are required to courier the product back to us.
Refund/Replacement Process: Once we receive the returned product, we will process your refund/replacement. The refund/replacement will include the cost of the product and the courier charges incurred for returning the item.
2. Size Issues
We do not offer refunds, returns, or exchanges for size issues. A detailed size chart is provided on each product page to help you choose the correct size. Please refer to the size chart before making a purchase as we freshly print designs after receiving your order.
3. How to Return a Product
If you are eligible for a return due to a damaged product, please follow these steps:
Contact Customer Service: Reach out to us via email or whatsapp to initiate the return process. Provide your order number and a description of the issue.
Pack the Product: Ensure the product is securely packed to prevent any further damage during transit.
Ship the Product: Send the product to the address provided by our customer service team. Use a trackable courier service to avoid any lost packages.
Refund Confirmation: Once we receive the returned product, we will inspect it and notify you of the status of your refund. The refund will be processed to your original method of payment within a certain number of days, depending on your card issuer's policies.